Most enterprise data have a location component, and data related to customer support interactions are no exception. When interacting with a customer, knowing where they are physically located can enable us to provide them with location-specific insight and information. Further, by visualizing larger groupings of customers, interactions, or social media events on a map, we
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Heat maps, also known as density maps, are a type of overlay on a map used to represent data using different colors. Heat maps are often used to show the data hot spots on a map. The data used in these overlays usually takes one of two forms: Color coded polygons or polylines – In
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